Data connection
You’ll need 4G, 3G, GPRS or a WiFi connection to login and start a session. However, once you leave a data coverage area, the app will store information locally on your phone and upload to the cloud when you have coverage again.
Going out of a coverage area during a Journey
It’s likely you’ll go in and out of connectivity during your Journey. Whenever available, your phone will share your location. In patches of connectivity, your phone will share your location - on average - every 15 seconds. So, if you go through a patch of bad connectivity, we will have an accurate reading of where you were just before that happened.
Using your app in areas of bad connectivity
If you have WiFi in these areas, you can use the app as normal. If you don’t have any connection, including WiFi, it is not possible for your phone to load any apps and therefore you will not be able to use it during this time. Journey, Panic Button, Check In, Zones and Man Down will not function without connectivity to your phone.
My network
Our app works across all networks. If you’re having problems loading the app onto your phone, it may be because your phone isn’t compatible with the app. Please click here to find a list of phones available with our app.
For more information about data and battery usage, click here.
Running out of battery during a Journey
If you are running low on battery as you start a Journey, we recommend adding a note when activating your Journey to let your emergency contact know. We suggest you tell your contact about your battery level and give an estimated time of arrival.
If you don’t arrive, we can use your last location before your phone ran out of battery to find you. During a Journey, your phone will share your location - on average - every 15 seconds to the cloud based server. So, if your phone runs out of battery, we will have an accurate reading of where you were just before that happened.